Everything you need before your first visit
We want your first appointment to feel easy and unhurried. Here's exactly what to expect, what to bring, and how billing and payment work — so you can walk in relaxed and well prepared. The easiest way to book is a quick message on WhatsApp.
Prefer to talk first? Call us at 0304 1777784
What to expect, step by step
A first appointment with us takes about 60 to 75 minutes. Here's how the time together usually unfolds.
- 01
A warm welcome
Arrive a few minutes early, settle in, and meet the team. There's no rush and no judgment — just a calm space and a friendly face.
- 02
Your health story
We review your medical and dental history together so we understand the whole picture before we look at a single tooth.
- 03
A gentle exam
A thorough check of your teeth, gums, and bite, plus any digital X-rays we need — all explained as we go, in everyday language.
- 04
A clear plan
We talk through what we found, answer every question, and agree on next steps and costs — only if and when you're ready.
What to bring along
A few small things help us make the most of your time and keep your records accurate. None are deal-breakers — just bring what you can.
- Your CNIC
- Corporate-panel or insurance details (if you have them)
- A list of any medications you take
- Any previous dental records or X-rays
- Any questions or concerns you'd like to raise
Short on time? You can complete your new-patient paperwork ahead of your appointment on our patient forms page.
Clear costs, with no surprises
Most of our patients pay for their own care, and we keep it simple. If you have corporate-panel or private insurance cover, we'll gladly help with the claim paperwork and provide an itemised receipt — and you'll always get a written estimate before treatment begins.
Panels & insurers we can help with
Don't see yours? Just ask — the list below isn't exhaustive.
- Cash
- Credit & Debit Cards
- Bank Transfer
- EasyPaisa / JazzCash
- Corporate & Panel Patients
- Easy Installment Plans
We help you complete and submit any panel or insurance claim paperwork.
Pay easily by cash, card, bank transfer, EasyPaisa, or JazzCash.
You'll always get a clear written estimate before any treatment begins.
Flexible options for every budget
Cost should never stand between you and a healthy smile. Pay by cash, card, bank transfer, EasyPaisa, or JazzCash — and for larger treatments, split the cost into easy installments.
Easy Installment Plans
Larger treatments — like crowns, braces, or implants — can be split into easy, manageable installments. We agree a simple schedule with you before we start, so the cost never feels overwhelming.
Clear Written Estimates
Before any treatment begins, you receive a clear written estimate in Rupees (Rs) — so you always know what to expect, with no hidden charges and no guesswork.
Multiple Ways to Pay
Pay however suits you best — cash, debit or credit card, or bank transfer. We keep payment simple and convenient for every patient.
EasyPaisa & JazzCash
Prefer mobile money? You can settle your bill through EasyPaisa or JazzCash. Just ask at reception or message us on WhatsApp for the details.
Corporate & Panel Patients
If you are covered by a company panel or private insurance, we are happy to help with the claim paperwork and documentation so reimbursement is as smooth as possible.
Family-Friendly Options
Bringing the whole family? We will help you plan treatment across several visits and keep things affordable, so everyone gets the care they need.
Our patient policies
Clear, fair, and patient-first. Here's how we handle the practical details that matter.
Cancellations & rescheduling
Life happens. We simply ask for at least 48 hours' notice if you need to change or cancel, so we can offer the time to another patient. You can reschedule with a quick message on WhatsApp, and we'll send a friendly reminder before every visit.
Your privacy
Your health information stays confidential and is handled in line with applicable Pakistani law and good professional practice. We only share details with your consent or where the law requires it. Read the full details in our privacy policy.
Comfort & consent
Nothing happens without your understanding and agreement. We explain each step before we begin, welcome your questions, and you can raise a simple 'pause' signal at any time. Anxious patients are always in good hands here.
Read the fine print any time in our privacy policy and terms.
The things new patients ask most
A few quick answers to get you started. There's plenty more on our full FAQ page.
Let's make your first visit an easy one
Send us a quick message on WhatsApp and we'll find an evening time that suits you. We can't wait to welcome you.