Question 1

What can I expect at my first visit?

Accepted Answer

Your first visit is relaxed and unhurried. We'll review your health history, take any X-rays we need, complete a thorough exam and gentle cleaning, and talk through anything you'd like to improve. There's no pressure and no judgment — just a clear, friendly picture of where your smile stands and what (if anything) it needs next. Plan for about 60 to 75 minutes.

Question 2

Are you accepting new patients?

Accepted Answer

Yes. We're warmly welcoming new patients of all ages, from toddlers to grandparents. The easiest way to get started is to message us on WhatsApp at 0304 1777784 — we'll find an evening time that suits your schedule and answer any questions before you arrive.

Question 3

Do you treat children and families?

Accepted Answer

Absolutely. We're a family practice and love seeing kids — often we can book parents and children back-to-back to save you a trip. We keep first visits playful and positive so children build a calm, confident relationship with the dentist from the very start.

Question 4

I'm nervous about the dentist. How do you help anxious patients?

Accepted Answer

You're in good company — dental anxiety is more common than you'd think, and we never rush. We explain everything before we do it, agree on a simple 'pause' signal you can raise at any time, and offer comforts like blankets, headphones, and sedation options when they're appropriate. Many patients tell us their first visit was far easier than they expected.

Question 5

What should I bring to my first appointment?

Accepted Answer

Please bring your CNIC, any corporate-panel or insurance details if you have them, and a list of any medications you take. If you've had recent X-rays or dental records elsewhere, bring them along — it can save you a repeat. To save time on arrival, you can also share your details with us on WhatsApp ahead of your visit.

Question 6

Do I need insurance to be treated here?

Accepted Answer

Not at all — most of our patients simply pay for their own care, and you're very welcome to do the same. We keep our fees fair, explain costs clearly, and give you a written estimate before any treatment so there are no surprises. If you do have corporate-panel or private insurance cover, just let us know and we'll help with the claim paperwork.

Question 7

I have corporate-panel or private insurance. Can you help?

Accepted Answer

Yes. If your employer offers a panel arrangement or you have a private insurance plan, share the details when you book and we'll help you with the claim paperwork and provide an itemised receipt to submit. Cover varies from plan to plan, so we'll always confirm your portion clearly before treatment begins.

Question 8

What if I'm paying for treatment myself?

Accepted Answer

You're in good company — most patients self-pay, and we make it straightforward. We keep our fees fair and transparent, give you a written estimate up front, and for larger treatments we can split the cost into easy installments so care stays comfortable for your budget. Just let us know what works for you.

Question 9

Will I get an estimate before any treatment?

Accepted Answer

Always. Before we begin anything beyond a routine check-up, we'll walk you through a clear written estimate that lays out the recommended treatment and the cost. No surprises — you decide what to proceed with, and when.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, debit and credit cards, bank transfer, and mobile payments such as EasyPaisa and JazzCash. For larger or cosmetic treatments we can split the cost into easy installments — just ask, and we'll explain the options with no obligation.

Question 11

How do I book an appointment?

Accepted Answer

The easiest way is to message us on WhatsApp at 0304 1777784 — send us a note and we'll reply with a few available evening times. Our clinic hours are 5 to 9 PM, Saturday through Thursday (we're closed on Fridays). New patients are always welcome.

Question 12

How often should I come in for a check-up?

Accepted Answer

For most people, a check-up and cleaning every six months keeps small issues small and your smile healthy. Some patients — for example those managing gum disease — benefit from more frequent visits, while others may need fewer. We'll recommend a rhythm that fits your mouth, not a one-size-fits-all rule.

Question 13

What's your cancellation or rescheduling policy?

Accepted Answer

Life happens — we just ask for at least 48 hours' notice if you need to change or cancel a visit, so we can offer the time to another patient. You can reschedule with a quick message on WhatsApp. We'll also send you a friendly reminder before each appointment.

Question 14

What are your clinic hours?

Accepted Answer

We're open every evening from 5 to 9 PM, Saturday through Thursday, and closed on Fridays — convenient hours designed to fit a visit around work, school, and family. Evening slots can fill quickly, so booking ahead on WhatsApp is the best way to land the time you want.

Question 15

How long will my appointment take?

Accepted Answer

A routine check-up and cleaning usually runs about 45 to 60 minutes, and a first visit a little longer so we can get to know you properly. For specific treatments, we'll always let you know roughly how long to set aside when you book, so you can plan your day with confidence.

Question 16

Does it hurt to get a filling or other treatment?

Accepted Answer

Our goal is for you to feel comfortable from start to finish. We numb the area gently and thoroughly before we begin, check in with you throughout, and use modern, minimally invasive techniques that mean less discomfort and faster recovery. Most patients are pleasantly surprised by how easy it is.

Question 17

What teeth-whitening options do you offer?

Accepted Answer

We offer professional in-office whitening for fast, dramatic results in a single visit, as well as custom take-home trays you can use at your own pace. Both are stronger and safer than over-the-counter kits, and we'll help you choose the approach that suits your smile, timeline, and sensitivity.

Question 18

Can you replace missing teeth?

Accepted Answer

Yes — and you have options. Depending on your situation, we may recommend dental implants, bridges, or dentures, each with its own benefits. We'll explain how they compare in look, feel, longevity, and cost, then help you choose the solution that restores both your bite and your confidence.

Question 19

Do you offer same-day crowns?

Accepted Answer

We do. Using CEREC® technology, we can design, mill, and fit a custom ceramic crown in a single visit — no temporary crown and no second appointment. It's a comfortable, precise way to restore a damaged tooth and have you out the door the same day.

Question 20

How can I keep my teeth healthy between visits?

Accepted Answer

The basics still win: brush twice a day with a fluoride toothpaste, clean between your teeth daily with floss or interdental brushes, limit sugary snacks and drinks, and stay hydrated. Keeping up with your regular cleanings lets us catch anything early — usually while it's still simple and inexpensive to fix.

Question 21

What is Invisalign and how does it work?

Accepted Answer

Invisalign straightens your teeth using a series of clear, removable aligners — no metal brackets or wires. Each set gently nudges your teeth toward their ideal position, and you switch to the next set every week or two. Because we're a Diamond Invisalign® Provider, you're in experienced hands the whole way through.

Question 22

Is Invisalign right for me?

Accepted Answer

Invisalign works beautifully for many common concerns — crowding, gaps, and mild-to-moderate bite issues — for both teens and adults. The best way to know for certain is a quick consultation, where we'll assess your smile and show you a preview of your likely results before you commit to anything.

Question 23

How long does Invisalign treatment take?

Accepted Answer

Most patients complete treatment in roughly 6 to 18 months, depending on how much movement is needed and how consistently the aligners are worn. Wearing them 20 to 22 hours a day keeps you on track. At your consultation we'll give you a realistic timeline tailored to your goals.

Question 24

How much does Invisalign cost, and can I pay in installments?

Accepted Answer

Cost depends on the complexity of your case, and we'll give you a clear, written quote at your consultation. You can pay by cash, card, bank transfer, or mobile payment, and we can split treatment into easy installments to make it comfortable for your budget. If you have corporate-panel or private insurance cover, we'll help with the claim paperwork too. Ask us and we'll walk through the numbers together.

Question 25

What should I do in a dental emergency?

Accepted Answer

Message or call us right away on WhatsApp at 0304 1777784 — we keep room in our evening schedule for urgent care and will see you as quickly as we can. For a knocked-out tooth, keep it moist (in milk or tucked against your cheek) and come in immediately; for severe pain or swelling, contact us first so we can guide you. If you're facing a life-threatening emergency, please call Rescue 1122.

Question 26

Do you offer same-day emergency appointments?

Accepted Answer

Yes. Dental pain rarely waits, so we reserve time each day for emergencies and do our best to see you the same day you call. The sooner we hear from you, the sooner we can ease your discomfort and prevent a small problem from becoming a bigger one.

Question 27

Is a toothache always an emergency?

Accepted Answer

Not always, but it's worth a call. Some aches settle quickly, while others signal an infection or crack that needs prompt attention. As a rule of thumb, persistent pain, swelling, bleeding that won't stop, or a broken or knocked-out tooth all warrant a same-day call so we can help you feel better fast.

Questions, answered gently

New Patients

Insurance & Billing

Appointments

Treatments

Invisalign

Emergencies

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